Clear delivery expectations, insurance coverage, Authority to Leave (ATL), and answers to common questions — all in one place.
PERFORMALINK , we make every effort to ensure your order arrives on time and in perfect condition. While delivery issues are rare, unexpected delays or damage can occur in transit.
That’s why we include FREE delivery insurance on all deliveries, giving you extra peace of mind. Insurance covers your shipment from Japan all the way to your doorstep.
IMPORTANT: Please inspect your order upon arrival. Any damage must be reported to us within 12 hours of receiving your order to comply with insurance terms and conditions.
Authority to Leave (ATL) allows the courier to leave your parcel at your address without obtaining a signature if no one is available to receive it.
Please note: If you select ATL, your order is no longer covered by insurance once it has been left at the delivery address.
HOW LONG DOES DELIVERY TAKE WITHIN NEW ZEALAND
Orders dispatched from our warehouse in Auckland.
North Island: 1-2 working days
South Island : 3-5 working days
For rural areas may take up to 2 additional working days. Delivery times are estimates and may vary depending on courier conditions.
CAN I TRACK MY DELIVERY WITHIN NEW ZEALAND
Yes. All deliveries are insured and include tracking number.
We or our courrier company will send you an email in regards to the tracking number.
For pre-orders from Japan: Tracking is provided once the shipment arrives in New Zealand and dispatches locally.
Note: Tracking is not available while goods are in container transit from Japan.
HOW LONG DOES DELIVERY TAKE FOR ORDERS FROM JAPAN
All Japan orders are supplied with an estimated arrival time (ETA) at checkout. ETAs are estimates only and may change due to shipping schedules, customs clearance, or port delays.
You’ll be notified approximately one week before your order arrives at our warehouse.
Generally, it will takes around 10-20 weeks and if the order takes more than 20 weeks, we will notify you.
CAN I PICK UP MY ORDER INSTEAD OF HAVING IT DELIVERED
Yes - collection is available by appointment only once your order is ready.
CAN I RETURN OR GET A REFUND
Please read carefully:
- No change of mind returns
- Custom orders cannot be cancelled once payment is confirmed
- Pre-orders & special orders are non-refundable unless stated otherwise at the time of purchase
Damaged, faulty or incorrect items:
Email us immediately with your order number and clear photos. We’ll repair, replace or refund where applicable. Return postage is usually covered if the item is confirmed faulty.
Missing items:
Contact us as soon as possible so we can investigate.
Uncollected orders:
Orders not collected within 30 days are forfeited. Deposits are non-refundable.
Approved refunds are returned to the original payment method
DO YOU PROVIDE TAX INVOICES, AND ARE THERE ANY CUSTOMS OR IMPORTS CHARGES
Yes.
All prices include GST and import duties
No customs paperwork or additional charges — we handle everything on your behalf
A tax invoice is provided for every order
What you see at checkout is the final price. There are no extra fees to pay before or after delivery. If you need another copy of your tax invoice, just contact us.
DO YOU PROVIDE PAINT CODE FORMULAS
No.
We recommend a professional wheel refinisher who can colour-match the finish as closely as possible.
We do have montly shipment from Japan